At Divine Exquisite Nature, we are dedicated to providing high-quality products and services that meet your wellness and beauty needs. If you are not completely satisfied with your purchase, please review our refund policy below for guidance on returns and exchanges.
Physical Products:
If you wish to return a physical product, you may do so within 14 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Please note that certain items, such as perishable goods, health and personal care items, and gift cards, are non-returnable.
Digital Products:
All sales of digital products, including e-books, planners, and journals, are final. We do not offer refunds or exchanges for digital products.
To initiate a return, please contact our customer service team at [contact email/phone number] with your order number and reason for return. Once your return is approved, you will receive instructions on how to return your item.
Please note that you are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [contact email/phone number] with details of the issue. Exchanges are subject to availability.
Perishable goods (e.g., vitamins, supplements)Health and personal care itemsGift cardsDigital products (e.g., e-books, planners, journals)Sale items (only regular-priced items may be refunded)
If you haven’t received a refund within the expected time frame, first check your bank account or contact your credit card company, as processing times can vary. If you’ve done this and still have not received your refund, please contact us at [contact email/phone number].
If you have any questions or concerns about our refund policy, please feel free to contact our customer service team at [contact email/phone number]. We are here to assist you and ensure your satisfaction with Divine Exquisite Nature.
Thank you for shopping with us!